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 customer relationship management
Customer Relationship Management

With the highly changing buying behaviour of customers, corporate CRM strategies have to be established in a to ensure customer satisfaction. The advancement of World Wide Web has bought about a change in the way products are sold, the use of portable devices like mobiles & tablets ensure that information has to be accessible in each & every medium.

 

IIPL’s CRM specific domain and technical expertise gears us to develop CRM solutions catering to client's requirements and specific business objectives.

 

Our experts will assist you to understand & select the appropriate components of the CRM system that are must for your organization:

  • Prospects/Lead Management
  • Contacts Management
  • Account Management
  • Sales/Marketing Campaign Building
  • Team Management
  • Project Planning & Management
  • Process Based Document Management
  • Catalogue Management
  • Collaboration Strategies
  • Customer Support Extensions
  • Data Analysis
  • Multi-level Reporting

 

We will exhibit you through all the phases of the solution execution :

  • Problem Identification
  • Requirements Definition
  • CRM Strategy Planning
  • Business Processes Modeling & Streamlining
  • Technical Architecture Design
  • GUI Design and Usability Modeling>
  • 3rd Party Software Selection and Integration
  • Change Management
  • Testing
  • Deployment
  • Legacy Applications Data Migration/Integration

 

What CRM can do for you?

 

Let's take a look at the pros that a CRM system can bring to your organization :

  1. Shared or distributed data
  2. Cost reduction
    We believe in making the customer your partner in your business, rather than just a subject.
  3. Better Customer Service
    All data concerning interactions with customers is centralized. This avoids asking the customer same questions ‘n’ no. Of times to understand his problem.
  4. Increased Customer Satisfaction
  5. Better Customer Retention
  6. More repeat business
  7. More new business
    If you are delivering a genuine & authentic customer experience, this will grow the seeds of word of mouth marketing, which will bring forth more new business.
  8. More Profit!
 
 
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